Club 21
Club 21 operates one of Asia's most respected multi-brand luxury fashion retail portfolios. Eleos underpins the retail, CRM, and clienteling infrastructure that supports the level of service luxury fashion demands.
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About
About Lumine
Lumine is a Japanese-affiliated department store in Singapore offering a curated retail experience across fashion, lifestyle, and beauty concessions. Operating within a mall environment, they manage concession settlements, shared store operations, and ERP-connected reporting across their retail footprint.
Department Store · SingaporeSingapore
The Challenge
ERP integration and concession management in a complex retail environment
A multi-concession department store needs to manage sales, inventory, and settlement data across multiple brands at the same time, while keeping everything aligned with enterprise ERP systems. This becomes more complex when also working within mall management systems, where reporting and operational requirements need to stay in sync without manual reconciliation.
The Solution
Enterprise retail management with deep integration capability
Eleos provides a retail management platform that connects with enterprise ERP systems and mall management infrastructure, supporting concession settlement, consolidated inventory reporting, and day-to-day operational visibility across the store.
Kassie Business
In-store point-of-sale and inventory system powering daily retail operations, with concession-level transaction handling across multiple brand concessions within a department store, and a dashboard for managing sales and stock.
Key Outcomes
What this looks like in practice.
Concession sales data consolidated into a single reporting view
ERP integration reducing the need for manual reconciliation
Compatibility with mall management systems for operational alignment
Concession settlement supported through accurate reporting per brand
Centralised retail operations across a multi-brand environment
Want to see how Eleos would work for your operation?
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