About
Chateraise is a Japanese confectionery brand with a large retail and franchise network spanning Japan and key Asian markets including Singapore, Malaysia, and Taiwan. The brand runs high-throughput retail locations focused on freshly made cakes, pastries, and ice cream.
The Challenge
A franchise F&B operation must deliver the same product, the same service speed, and the same customer experience across every location — whether operated by the brand directly or by a franchisee. Managing this consistency across multiple markets, with the transaction volumes that a popular confectionery brand generates, requires a platform that is both fast at the counter and consistent in its reporting.
The Solution
Eleos provides a unified retail platform across the franchise network—handling high-volume transactions, centralised menu control, and franchise performance reporting in a single operational layer.
High-speed retail point-of-sale designed to handle the transaction volumes of a busy confectionery retail operation
Key Outcomes
Consistent point-of-sale operations across franchise locations in multiple markets
Centralised menu and product control managed from headquarters
High-volume transaction handling without performance slowdowns during peak periods
Franchise performance reporting providing network-wide visibility for management
Loyalty programme running across all franchise locations
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